support engineer

As part of the Operations team, you will provide first-line support to customers via our ticketing system. You will also help maintain documentation and support customers with questions and training on the basic use of the Capture platform. 

1. You start your day by checking whether there are any outstanding customer tickets or issues and follow up on them.
2. A new ticket comes in about a problem with a particular service. You check the platform statuses and review the logs for anything suspicious.
3. After finding a specific error log, you draw up an incident report and escalate it to the appropriate developer.
4. You keep the customer informed of the status of their tickets.
5. In the meantime, you summarise frequently asked questions and see if we can improve the documentation based on these questions.
6. In the afternoon, you give a new customer training on how to use the basic functions of Capture using a demo company.

1. You have a degree in IT or equivalent experience in a support role.
2. You are spontaneous, communicative and articulate on the telephone.
3. You are good at prioritising and remain calm under pressure.
4. You are hands-on, proactive and eager to learn.
5. You attach great importance to accurate administration and work meticulously.
6. You speak/write fluent Dutch and English; any other language is a plus.

At Capture, you become part of an innovative and growing company where our PANTHER values are central: Positive mindset, Authentic, No-nonsense, Team-oriented, Hands-On, Excellence, and Respectful. Together, we form a team striving for impact and growth- both for our customers and ourselves.
 

Our colleagues choose Capture because we...

• ...are forward-thinking: You work on high-end custom projects that bring variety and challenges.
• offer an informal work environment: Hard work goes hand in hand with fun.
• ... grow and learn together: In a young, dynamic team, we support each other both professionally and personally.
• ... always stay up to date: You get the opportunity to work with the latest technologies and market developments.
• ... value your input: Take responsibility in an environment where your contributions can truly make a difference.
• ... enable flexible working: Flexible hours, remote work, and freely chosen vacation days (32 days) ensure a healthy work-life balance.
• ... are easily accessible: Our brand-new office in Roeselare is easy to reach, and you can also work from Ghent, Leuven, or home.
• ... offer a competitive salary package: Including a company car with fuel card, laptop, mobile phone, hospitalisation and group insurance, meal and eco vouchers, and after six months, access to a cafeteria plan.